Account Manager
About the Company
We enable companies to efficiently manage complex operational processes for globally distributed teams. We simplify the full operational lifecycle across multiple countries with real-time visibility and local execution, helping organizations onboard, offboard, and scale without logistical friction.
About the Role:
We're looking for an Account Manager to own the day-to-day relationship with our clients, ensuring smooth execution across all operational processes and acting as a trusted partner throughout the full operational lifecycle. You'll work closely with our Customer Success and Billing Operations teams to deliver outstanding service and proactive support.
This is a high-impact role in a lean team: autonomy, ownership, and clear communication are essential.
What You’ll Do
Build and maintain strong, long-term relationships with clients ranging from startups to global enterprises.
Lead client meetings in English, building trust with stakeholders at all levels. Educate and guide clients through regular check-ins, proactively addressing challenges and supporting them throughout their lifecycle.
Act as the primary point of contact, ensuring smooth day-to-day operations while understanding client needs.
Collaborate with internal teams to oversee global operations and service delivery.
Use real-time dashboards and operational data to identify risks, opportunities, and required actions for each account.
Partner with Customer Success on account strategy, flagging expansion opportunities and client risks. Coordinate with Billing Operations to ensure invoicing and payment processes run smoothly for your accounts.
Work with Tech to turn customer feedback into actionable product and process improvements.
Maintain deep knowledge of the platform, its features, and all technical and operational solutions we provide.
Set the bar for client experience: define how we communicate, follow up, and deliver for our clients across multiple countries.
Required Skills & Experience
Fluent spoken and written English — essential.
Experience leading client meetings and presentations in English with senior stakeholders.
Proven experience in B2B Account Management, Customer Success, or client-facing roles, ideally working with international clients.
Excellent organizational, problem-solving, and communication skills.
Ability to handle multiple clients simultaneously in a fast-paced environment.
Mindset & Values
Strong sense of ownership: you take responsibility and move things forward with minimal supervision.
Proactive: you anticipate challenges and propose solutions early.
Customer-obsessed mindset: you strive for impeccable service with every touchpoint.
Startup mindset: lean, fast, iterative, and impact-oriented.
Nice to Have
Familiarity with IT hardware (laptops, monitors, peripherals).
Why Join Us
Be part of a lightweight, high-trust team where your impact is immediate and visible.
Direct exposure to strategic customers, product decisions, and company growth.
Work with some of the fastest-growing technology companies in the world.