Customer Success Manager - LATAM

At deRecruiters we are working with a fast-growing B2B SaaS platform for customer messaging and communication automation. They're looking for a Customer Success Manager to own a portfolio of accounts end to end, from onboarding through advanced platform usage.

Responsibilities

• Run daily Zoom calls with customers: onboarding, training, troubleshooting, weekly check-ins.

• Prepare for every call: review account usage and open items beforehand, arrive with an agenda, close with owners and dates.

• Own a portfolio of accounts end to end and be accountable for every open item until closure.

• Monitor account data proactively (usage, credits per message, response and conversion rates) and act on anomalies before the customer notices.

• Build and maintain light configuration: sequences, campaigns, segments, and simple automations.

• Coordinate Deployment Engineers on complex builds and chase that work to completion.

• Guide customers on best practices and push back constructively when a request is the wrong approach.

• Detect and escalate churn risk, competitor mentions, and expansion signals the same day.

• Communicate status proactively: the customer should never have to chase for an update on an unresolved item.

What we are looking for:

• Ownership & follow-through — has driven a messy, cross-team problem to full resolution before, not just escalated and waited (most important trait)

• Strong English communication — confident and clear on Zoom; fast, professional written communication

• Proactive by default — flags and acts on issues before being asked; not purely inbound-reactive

• Data literacy — reads account data naturally, brings metrics into every update, checks the report before the call

• Customer-facing experience — has run onboarding/implementation/success calls; comfortable disagreeing with a customer respectfully

• Technical curiosity (conceptual) — picks up new software fast; can talk basics of integrations and data syncs; hands-on SaaS config experience (CRM, marketing automation, ATS, workflow tools) valued over a degree

Compensation:

Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.

Hiring process:

1. Application review.

2. A 45-minute intro call with the Head of Customer Success.

3. A take-home assignment assessing technical and strategic skills, presented in a 1-hour call — the candidate's chance to showcase their skills.

4. A 30-minute call with the CEO.

5. A 30-minute call with the CTO.